FAQ
1. Do I own the system after installation?
Yes, the system is entirely yours. It is delivered under your name and managed by you.
2. Do I need the internet to operate the system?
Remote control requires the internet, but the system works locally even if the network is disconnected.
3. Can the system be connected to a landline or an official unified number?
Yes, we support linking with any official number you desire.
4. Can I use the system from a mobile phone or a computer?
Yes, through an official application that supports mobile and computer (Wave App).
5. Does the system record calls?
Yes, all calls are automatically recorded with date and agent data.
6. Are the operational reports ready?
Yes, it includes incoming, outgoing, unanswered, with filtering by employee, branch, or service.
7. Can employee permissions be controlled?
Yes, we assign exact access rights and call routing for every user according to their role.
8. What is the difference between the local and cloud-based system?
The on-premise system works locally within your facility, while the cloud-based system enables remote control from anywhere. We provide a hybrid solution that combines both.
9. Do I need any specific devices?
We supply compatible equipment or integrate with your current setup.
10. How long does it take to install the system?
Implementation takes 2-5 business days, varying by branch count and staff size.
ChatGPT sai 11. Can different branches be connected to the same system?
Yes, branches and field teams can be connected within a single network.
12. Can I send automated voice campaigns?
Yes, we activate group calling features tailored to your needs (promotions, alerts, follow-ups).
13. Can the system be integrated with a CRM or WhatsApp Business?
Yes, we enable integration with your company’s existing systems.
14. Can the system be expanded in the future?
Yes, we implement the system with built-in scalability – no reinstallation needed.
15. Do you provide training after delivery?
Yes, every project includes a customized training session for your team.
16. Is there technical support available after installation?
Yes, the system includes 30 days of free support, with optional maintenance packages afterwards.
17. What are the replacement conditions?
Replacement is provided only for manufacturing defects detected within the first 7 days of installation.
18. Is it possible to get a refund after payment?
No, because we begin implementation immediately after payment, and the amount is non-refundable.
19. Can I find out if the system is suitable for me before making a payment?
Certainly! We begin with a complimentary discovery session to understand your needs, then transparently explain what aligns with your operations.
20. Are future updates included?
Modifications or expansions after delivery are priced as independent services based on request.